Return & Refund Policy
Last updated: 2026-08-12
We want you to be confident in your purchase from National Path Movers CA to MI. This policy explains return eligibility, exceptions, and the refund process for both standard accessories and large freight items like moveable homes and RVs.
Return Window
Unused accessories and small items in original packaging may be returned within 30 days of delivery for a refund of the item price.
Non-Returnable & Final Sale Items
Due to their custom, made-to-order, and freight nature, tiny homes on wheels, park model RVs, modular homes, and container homes are final sale once production or fabrication has begun, except in cases of manufacturing defect or transit damage reported within 48 hours of delivery. Any item that has been installed, assembled, or used is not eligible for return.
Eligibility Requirements
To be eligible for a standard return, an item must be unused, in its original packaging, and accompanied by proof of purchase (order number or receipt).
Return Authorization Process
Contact us at info@nationalpathmoverscatomi.com before sending anything back. We will provide a return authorization and shipping instructions.
Return Shipping Responsibility
Return shipping costs for standard accessories are the customer's responsibility unless the return is due to our error or a manufacturing defect, in which case we cover return shipping.
Damaged-on-Arrival & Incorrect-Item Claims
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund at no additional cost.
Missing-Item Claims
If part of your order is missing, contact us within 5 business days of delivery so we can investigate with the carrier and resolve the issue promptly.
Order Cancellations
Standard accessory orders may be cancelled for a full refund before they ship. Orders for moveable homes and RVs may be cancelled without penalty only before production begins; once production has started, the order is final sale as described above.
Exchanges
We currently process exchanges as a return followed by a new order. Contact us to coordinate an exchange for eligible accessory items.
Refund Processing Time
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the returned item.
Original Shipping Charges
Original shipping charges are non-refundable unless the return is due to our error or a manufacturing defect.
Warranty Claims
Manufacturer warranty terms, when available, are provided with your order documentation. Contact us to initiate a warranty claim for a covered defect.
Contact Us About a Return
Email info@nationalpathmoverscatomi.com or call +1 (704)-807-5352 to start a return or refund request.